Website Privacy Policy

 

1. Introduction. Verdure Psychology Ltd (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website (https://verdurepsychology.co.uk) and interact with our services.

2. Information We Collect. We collect the following types of information:

• Personally Identifiable Information (PII): Includes your name, email address, phone number, and other details you voluntarily provide through forms on our website (e.g., enquiry or booking forms).

• Non-Identifiable Information: Includes browser type, IP address, pages visited, and interactions with the website.

• Cookies and Tracking Data: Small data files used to enhance user experience, analyse usage, and improve website functionality. We have a specific cookie policy which can be viewed here.

3. How We Use Your Information. By visiting our website, you are consenting to us using your information for the following purposes:

• To communicate with you regarding enquiries or appointments.

• To process bookings and payments.

• To analyse and improve website functionality and user experience.

• To comply with legal obligations or resolve disputes.

• Consent: Where you have given clear and explicit consent for us to process your personal data for specific purposes (e.g., signing up for services or receiving communications).
• Contractual Necessity: Where processing your data is necessary for the performance of a contract or to take steps at your request before entering into a contract (e.g., booking and payment processing).
• Legal Obligation: Where processing is required to comply with a legal obligation (e.g., maintaining accurate financial records or cooperating with law enforcement requests).
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms (e.g., improving website functionality and security).

You have the right to withdraw consent at any time by contacting us at [email protected].

4. Sharing Your Information. Your data will never be sold or used for marketing without your explicit consent. We may share your data with the following parties:

• Service Providers: Payment processors or IT services required to operate our website securely and effectively. If you requested working with one of our associates, we will pass your information onto them (in order for them to contact you). 

• Legal Obligations: Authorities or courts if required by law or to protect rights, safety, or property.

5. Data Storage and Security. We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights. You have the following rights concerning your personal data:

• Access to the data we hold about you.

• Correction of inaccuracies.

• Deletion of your personal information, subject to legal or operational requirements.

• Withdrawal of consent for data processing, where applicable.

7. Retention Policy. Personal data is retained only as long as necessary to fulfil the purposes outlined or as required by law.

8. Cookies and Consent Management. Our website uses cookies to enhance your experience and improve website functionality. Cookies are small text files stored on your device when you visit a website. These cookies collect information about your browsing behaviour, such as pages visited and interactions with our site.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly (e.g., enabling secure login).
• Analytics Cookies: Help us analyse website traffic and user behaviour to improve our services.
• Preference Cookies: Store your preferences, such as language settings.

You can manage or disable cookies through your browser settings. By continuing to use our website, you consent to the use of cookies in accordance with our Cookie Policy.

For more details on the cookies we use, including a full list and purposes, please review our cookie policy which can be viewed here.

 

9. Third-Party Links. Our website may include links to third-party sites. We are not responsible for their privacy practices, and you are encouraged to review their policies.

10. Changes to This Privacy Policy We reserve the right to modify this policy. Updates will be posted on this page, and significant changes will be communicated via email or website notice.

11. Contact Information If you have questions about this Privacy Policy, please contact us:

Verdure Psychology Ltd. Email: [email protected], Phone: 07594 805751, Address: Innovation Centre, Innovation Way, Heslington. YO10 5DG.

 

12. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at  [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at [email protected]

14. Service Agreement

This policy covers the use of our website. If you decide to instruct us to provide therapy, we have a separate policy/service agreement covering therapeutic services that you will be sent  prior to your first appointment. Should you choose to work with one of our associates, they will send you their own service agreement (as associates are independent providers of therapeutic services).

This Privacy Policy was last updated on the 23rd of December 2024. This Privacy Policy aims to be compliant with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.