Insurance process for WPA

Paying for Psychological Assessment and Therapy using a WPA insurance policy

  1. The customer checks their insurance policy provides cover for mental health treatment.
  2. The customer then contacts Verdure Psychology and we arrange a free, no obligation telephone call to discuss whether we can help, and agree the therapist who is best placed to meet the customer’s needs.
  3. The customer then calls the insurance company to clarify if a GP referral is needed and if there will be any excess or copayments they will be liable for. They request a pre-authorisation code from WPA for the initial assessment with the therapist (this may require the customer to have acquired a referral from their GP in some cases). For reference, the assessment lasts 90 minutes and costs £150 (which will be paid for via Verdure Psychology invoicing WPA).
  4. The customer then contacts Verdure Psychology and provides their WPA customer number & pre-authorisation code. Verdure Psychology will usually contact WPA to double-check these details.
  5. We can then agree a time and date for the initial assessment.
  6. Following the assessment, the therapist agrees a collaborative treatment plan with the customer and submits a completed WPA assessment form to request authorisation for treatment.
  7. The customer waits to receive confirmation from WPA (which usually takes < 7 days) and submits the authorisation details to Verdure Psychology.
  8. Therapy can then commence at a mutually-convenient time and Verdure Psychology will invoice WPA directly.

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